Return Policy

Return FAQ’s

What is your return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase if:

  • Product is damaged or defective
  • Product is not as described

How long do I have to make a return?

All items must be returned according to the instructions below within 30 days.

What are my refund options?

Purchases that are returned according to this policy will receive:

  • Store credit or gift card
  • A replacement product
  • An exchange

When will I receive my refund?

See return instructions for details.

Return Shipping Instructions

We’re happy to offer pre-paid return labels for quick, convenient return service.

The cost of return shipping will be deducted from your refund.

Return Instructions

Please contact us at SALES@SUNSHINESALESFL.COM to initiate a return.
Include your proof of purchase or order number, as well as the reason for your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your return request is approved, your refund will be processed, and a credit will be given in the form of “Store Credit, Exchange, Replacement, or Gift Card” (NOT MONEY BACK)

Exchanges
If you wish to exchange an item for the same item, send us an email at SALES@SUNSHINESALESFL.COM to request an exchange. However, we cannot guarantee that an exchange item will be available.

Shipping
To return your product, mail your product to the address your given at time of return approval. DO NOT RETURN WITHOUT PRIOR AUTHORIZATION.

Please do not send your purchase back to the manufacturer.

Please enclose the following information:
Your name and billing address
Your order confirmation number, if available
The original purchase price and approximate date of the purchase

If you are shipping an item over $75, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.